Shipping & Exchange Policy

🔄 Can I Exchange My Product?

You may request an exchange within 10 days of receiving your order if:

• The size is incorrect.
• You received the wrong item or an item significantly different from its description.
• The item is defective or damaged upon delivery.

Products must be unworn, unused, and in their original packaging, with the original invoice or proof of purchase.

📦 How to Request an Exchange

Contact us before sending the product back:

📧 Email: support@shallshoes.com
💬 WhatsApp/Call: +92 318 8554295

Please provide your Order ID and details of the issue. Our team will confirm eligibility and provide return instructions.

Exchange processing: 3–5 business days after receiving the returned item.