Refund & Return Policy

At SHALL Shoes, we want you to feel confident when shopping with us. Please review the following policy before making a purchase.

🔄 7-Day Return Policy

We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return, the product must:

Be in the same condition as when you received it
Be unworn and unused
Have all original tags and labels attached
Be returned in its original packaging
Include the original receipt, invoice, or valid proof of purchase

📋 How to Request a Return

To start a return, please contact us at:

📧 support@shallshoes.com
💬 WhatsApp: +92 318 8554295

Please contact us and receive return approval before sending the product back. Items returned without first requesting a return will not be accepted.

If your return is approved, our Customer Service Team will provide you with the necessary return instructions and shipping details.

⚠️ Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is:

Defective
Damaged during delivery
Different from the item you ordered
Missing an item or component

please contact us immediately with your Order ID and clear photos/videos of the issue.

Our team will review the issue and, where applicable, arrange an appropriate solution.

🚫 Non-Returnable Items

Returns are not accepted for:

Sale or discounted items
Products that have been worn, used, washed, altered, or damaged after delivery
Products without their original packaging, tags, or accessories
Gift cards
Products damaged due to improper use or care
Customized or personalized products, where applicable

Color Disclaimer: Slight variations in color, texture, or appearance may occur due to photography, lighting, and differences in screen settings. Such variations do not qualify as a return reason.

🔁 Exchanges

If you would like to exchange your footwear for another size, color, or eligible product, please contact us within 7 days of receiving your order.

The product must meet all return/exchange conditions and must be unworn, unused, and in its original condition and packaging.

Once the returned item has been received and approved, we will process the exchange according to product availability.

For the fastest service, please contact our team before sending the product back.

💰 Refunds

Once we receive your returned product, our team will inspect it and notify you whether your refund has been approved or declined.

If approved, the refund will be processed to your original payment method, where applicable.

Please note that the time required for the refund to appear in your account may vary depending on your bank, payment provider, or financial institution.

Shipping charges, where applicable, may be non-refundable.

📞 Need Help?

For any questions regarding returns, exchanges, refunds, or your order, please contact us:

📧 Email: support@shallshoes.com
💬 WhatsApp: +92 318 8554295
📞 Call: +92 318 8554295

Customer Support Hours:
Monday – Saturday: 10:00 AM – 10:00 PM
Sunday: Closed

We’re always happy to help make your SHALL Shoes experience better.