Claims & Exchange
🛡️ Warranty & Defect Policy
At SHALL Shoes, we stand behind the quality of our footwear. Subject to the conditions and exclusions below, our footwear is covered against manufacturing defects in materials and/or workmanship for 30 days from the original date of purchase.
An original receipt or valid proof of purchase is required for all warranty claims.
If you believe your product has a manufacturing defect, please contact us and notify our Customer Service Team within 3 days of receiving your order.
Manufacturing defects may include:
- Broken hardware, heels, buckles, brooches, or beads
- Malfunctioning zippers
- Defects in stitching or construction
- Other defects caused by materials or workmanship
🚫 Warranty Does Not Cover:
- Normal wear and tear
- Scratches, stains, or general usage damage
- Dye or color transfer
- Damage caused by accidents, improper use, or negligence
- Damage caused by exposure to water, heat, chemicals, or unsuitable conditions
- Alterations, repairs, or modifications performed by third parties
- Damage resulting from improper care or storage
📦 Return Shipping: Customers are responsible for shipping costs when returning a product for a verified defect, unless otherwise determined by SHALL Shoes.
🔁 Return & Exchange Policy
Please review our exchange policy carefully before making a purchase.
Important Exchange Conditions
- ❌ No Refunds: All purchases are final. We do not offer cash refunds.
- 🔁 Exchanges are allowed within 10 days from the purchase/invoice date.
- 🧾 Original invoice/proof of purchase is required for all exchanges.
- 🆔 A valid Claim ID may be required before an exchange can be processed.
- 🚫 Used, worn, washed, damaged, or altered products will not be accepted for exchange.
- 📦 Products must be returned in their original condition and packaging, including applicable accessories.
- 🏷️ Sale and promotional items are strictly non-refundable and non-exchangeable.
🎨 Color & Product Variation Disclaimer
Slight variations in color, texture, finish, or appearance may occur due to differences in screen settings, photography, lighting, and the natural characteristics of materials.
Exchanges will not be accepted solely because of minor color or texture variations.
📦 Online Exchanges
For orders placed through SHALLShoes.com, customers within Pakistan can request an exchange by contacting our Customer Service Team.
How to Request an Exchange
- Contact us within 10 days of receiving your order.
- Provide your Order ID/invoice number and details of the product.
- Our team will review your exchange request and provide further instructions.
- If approved, send the product back using the courier method provided by our team.
- Once we receive and inspect the product, your exchange will be processed.
- A new tracking number will be shared once the replacement product has been dispatched.
🔄 Exchange Processing: Approved exchanges are generally processed within 3–5 business days after we receive the returned product.
Important: Products must pass our inspection before an exchange is approved.
📋 Submit a Claim or Feedback
To submit a claim or provide feedback, please contact our Customer Service Team using the details below.
Our team will review your request and aim to respond within 24 hours during working hours.
We appreciate your feedback and use it to continuously improve your experience with SHALL Shoes.
📞 Contact Us
+92 318 8554295
📞 Call Us
+92 318 8554295
📧 Email Us
🕒 Customer Support Hours
Monday – Saturday: 10:00 AM – 10:00 PM
Sunday: Closed
🤝 Our Commitment
At SHALL Shoes, your trust and satisfaction matter to us. We are committed to providing quality footwear and a reliable customer experience.
If you have a concern regarding your order or product, please reach out to our Customer Service Team. Your feedback helps us improve and serve you better.